Rules of the Road

As your health care provider, the Medical Center Clinic (MCC) feels strongly that effective and timely two way communication is critical to quality health care.

Note that access to MyMCCHealth is an additional resource for communications with your health care provider. Use of MyMCCHealth does not limit your options to contact your provider's office by phone or other means.

By using MyMCCHealth, you will now be able to view most areas of your medical record including lab and radiology test results. You will have access to these results as they are received into the medical record. In some cases, you may even have access to the results before they have been reviewed by the provider.

MyMCCHealth Responsibility

Provider Responsibility
  • To review your results and communicate their meaning in a clear and timely manner.

Patient Responsibility

  • To use MyMCCHealth only for its intended use.
  • To understand that time delays may occur between when your electronic medical record displays Lab, or other test, results and when your physician or physician's staff has an opportunity to communicate those results to you. Please allow your physician's office 3 business days from the date results are received to contact you and discuss the results
  • To not use MyMCCHealth for urgent or emergency situations. In the event of an emergency, you should call emergency medical services or 911, or go directly to the emergency room.
  • To understand that it may take up to 3 business days to receive a response to an email message. If you do NOT receive a response within 3 business days, you should contact your physician's office during normal business hours.


  • The medical record has established ranges of expected test results programmed into its logic based on nationally approved, evidence-based research.
  • Results outside of the programmed ranges may be described in your medical record with terminology such as "ABNORMAL" or the result may appear in BOLD RED TEXT. These notations should not be taken as literal interpretations of your health. These alerts are used simply as a way to notify the physician of lab results that may need further testing or evaluation and you should wait for communication from your physician for lab result interpretation.
  • To not use MyMCCHealth for urgent or emergency situations. In the event of an emergency, you should call emergency medical services or 911, or go directly to the emergency room.
  • Please allow your health care provider time to review your results and to communicate with you as previously agreed. These communications may take place via phone call, letter, through MyMCCHealth or at your next scheduled appointment.
Unless urgent, the office staff will contact you regarding abnormal or questionable results within approximately 3 business days.
  • The results of most labs and basic imaging studies are received back within days of the test but can potentially take longer. This timing is necessary for adequate processing of the results. Also, please be aware that some tests can even take weeks before they are transmitted. Furthermore, not all results from a single day's tests are received back at the same time. Please be assured we are committed to get your results as quickly as possible.

Password Notice
MyMCCHealth security has been enhanced and will prompt you at least annually to reset your password. Your password must have one letter, one number, and one special character. Remote requests for password resets will be authenticated using the security question you initially set up. If you lose your username or security question, a new one must be requested in person at the Medical Center Clinic. Such a request will require that the patient provide valid identification.

Legal Agreement
You must agree to this disclaimer before you use MyMCCHealth. Please read the terms of the agreement as described below:
By signing this Legal Agreement ("agreement") I agree to the following rules for utilizingMyMCCHealth from Medical Center Clinic ("MCC"). MyMCCHealth is used to view the patient's chart information and to view and/or send messages to and from his/her health care providers.

  • I understand that MyMCCHealth is NOT to be used for urgent or emergency situations. In the event of an emergency I will call emergency medical services or 911, or go directly to the emergency room.
  • I understand that it may take 3 business days, giving consideration to office vacation and holidays, to receive a response to an email request. If I do NOT receive a response within 3 business days, I should contact the MCC physician's office.
  • I agree to not access or attempt to access any personal information on MyMCCHealth other than my own medical record unless authorized to do so in accordance with State and Federal Privacy Laws.
  • I understand that if I lose my username or security question, a new one must be requested in person at MCC by providing valid identification. Furthermore, I understand I must immediately notify MCC if at anytime I believe my password or other security information has been obtained by or is being used by an unauthorized person through MyMCCHealth without my consent.
  • I understand that MyMCCHealth can be utilized for asking questions that do not require a lot of discussion. Appropriate uses of MyMCCHealth include prescription refill requests, referrals, and appointment scheduling requests.
  • I agree to provide a correct email address for secure communication through MyMCCHealthand agree to immediately update any changes to my email address.
  • I agree to avoid using MyMCCHealth to communicate sensitive medical information, such as information regarding sexually transmitted diseases, AIDS/HIV, mental or developmental disability, or substance abuse.
  • I understand that it is my responsibility to keep my username, password, and security question private. Likewise, it is my responsibility to control who is allowed to view my medical records information on the MyMCCHealth screen.
  • I understand that I should remember to log out and close my browser when I am finished accessing password protected MyMCCHealth services. This prevents someone else from accessing my personal information if I leave, share, or use a public computer (i.e. library, kiosk, or internet cafe).
  • I understand that if I access MyMCCHealth from my work computer, my employer has a legal right to monitor keystrokes and Internet usage and may see my messages. I understand that the communications through MyMCCHealth will be a part of my medical record.
  • I understand that the terms and conditions of this disclaimer and user agreement may change periodically. Such modifications will take effect immediately upon posting to the MyMCCHealth web site. I understand that I should review the agreement routinely for changes and modifications.
  • I hereby agree to indemnify, defend, and hold harmless MCC and its agents, employees, successors and assigns from and against any and all actions, claims, suits, demands, damages, judgments, losses and any other costs, liabilities and expenses, including reasonable attorneys' fees and collections costs arising from any act, error, or omission of MCC and the provision of or failure to provide any of the services within the scope of MyMCCHealth duties as outlined in this agreement, including but not limited to, advisory and consulting services.
  • I understand MyMCCHealth services may be unavailable for scheduled maintenance and/or unforeseen circumstances such as loss of power or natural disaster.
  • I understand that access to MyMCCHealth will be monitored through a logon audit.
By signing the agreement I understand and agree to all the terms and conditions in the agreement. The invalidity of any provision(s) or portions of provision(s) of this agreement shall not affect any other provision(s) or portions thereof. In the event that one or more provisions (or portions thereof) of this agreement are declared legally invalid, the remainder of this agreement shall remain in full force and affect. Changes in the law affecting the terms of this agreement shall be deemed incorporated upon their effective date. I understand that the availability and functionality of MyMCCHealth may change without prior notice. I understand and agree to not hold Medical Center Clinic, nor its employees or officers liable for any unanswered MyMCCHealth requests or messages.

I agree with the above stated expectations and am ready to proceed with use of MyMCCHealth.

I am not ready to proceed with use of MyMCCHealth at this time.

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